Advise on Products and Services

Product demonstration and answering customer questions is an integral part of the selling process, so a thorough knowledge of the products you sell, and their application is going to be essential. This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.

Advise on Products and Services

Product demonstration and answering customer questions is an integral part of the selling process, so a thorough knowledge of the products you sell, and their application is going to be essential. This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.

Included Courses

    $60.00 (AUD) / subscription

    Advise on Products and Services

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    Cash handling and end of day balancing

    One of the health and safety titles in our ready2work range, this course overviews essential policies and procedures designed to help keep people safe in the workplace. It is generic, so please follow any local procedures that apply if they conflict with anything covered herein. Topics covered include: - Safety doesnâ??t happen by accident - Recognise an incident has occurred or is about to occur - Hazard Analysis - Initial Response - The safety and well-being of people is always the priority - Control the incident - Identifying Hazardous substances - Spill Response - Specialists on the scene - Preventing reoccurrence - Conclude the incident control - Timely reporting - Investigations and Rehabilitation - Communication and Consultation.

    $60.00 (AUD) / subscription

    Cash handling and end of day balancing

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    Communicate in the workplace to support team and customer outcomes

    You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. As such, you must understand and adopt effective communication skills and techniques. You need to speak clearly and effectively, listen actively, and present positively in both face-to-face interactions and when utilising communication technologies.

    Communicate in the workplace to support team and customer outcomes

    You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. As such, you must understand and adopt effective communication skills and techniques. You need to speak clearly and effectively, listen actively, and present positively in both face-to-face interactions and when utilising communication technologies.

    Included Courses

      $60.00 (AUD) / subscription

      Communicate in the workplace to support team and customer outcomes

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      Contribute to workplace health and safety

      Safety procedures in all retail stores are governed by legislation. On top of this, many stores implement their own safety policies and procedures in line with the legislation to encompass the store's unique circumstances and products. For instance, a car accessory store will have procedures for handling each of a variety of chemical products whereas a footwear store may only have a procedure for using basic cleaning agents.

      Contribute to workplace health and safety

      Safety procedures in all retail stores are governed by legislation. On top of this, many stores implement their own safety policies and procedures in line with the legislation to encompass the store's unique circumstances and products. For instance, a car accessory store will have procedures for handling each of a variety of chemical products whereas a footwear store may only have a procedure for using basic cleaning agents.

      Included Courses

        $60.00 (AUD) / subscription

        Contribute to workplace health and safety

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        Engage the customer

        If a customer leaves a store dissatisfied with the products or services, he or she will likely tell at least five other people about the experience. If those five people tell just three people each, one incident has launched an enormous amount of negative publicity. Every customers experience in your store counts. In this course, we will investigate the core skills and knowledge required to enhance customer experiences, including how to communicate effectively, how to respond to complaints, how to receive and process orders and how to identify special customer requirements.

        Engage the customer

        If a customer leaves a store dissatisfied with the products or services, he or she will likely tell at least five other people about the experience. If those five people tell just three people each, one incident has launched an enormous amount of negative publicity. Every customers experience in your store counts. In this course, we will investigate the core skills and knowledge required to enhance customer experiences, including how to communicate effectively, how to respond to complaints, how to receive and process orders and how to identify special customer requirements.

        Included Courses

          $60.00 (AUD) / subscription

          Engage the customer

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          Identify and respond to security risks

          Loss in any form affects a store's profit result and the future pricing of goods to the customer. This course describes the performance outcomes, skills, and knowledge required to identify security risks related to customers, team members, merchandise, and money, and to then take appropriate action within the scope of your job role to reduce or eliminate those risks.

          Identify and respond to security risks

          Loss in any form affects a store's profit result and the future pricing of goods to the customer. This course describes the performance outcomes, skills, and knowledge required to identify security risks related to customers, team members, merchandise, and money, and to then take appropriate action within the scope of your job role to reduce or eliminate those risks.

          Included Courses

            $60.00 (AUD) / subscription

            Identify and respond to security risks

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            Merchandise Food Products

            Businesses that handle food are required to follow health and safety procedures at every stage of the food production life cycle, and to protect employees and customers from associated hazards. In this course, we will overview food safety standards and obligations to produce and present safe food. Safe food describes food that will not cause illness or other physical harm to a person eating it.

            Merchandise Food Products

            Businesses that handle food are required to follow health and safety procedures at every stage of the food production life cycle, and to protect employees and customers from associated hazards. In this course, we will overview food safety standards and obligations to produce and present safe food. Safe food describes food that will not cause illness or other physical harm to a person eating it.

            Included Courses

              $60.00 (AUD) / subscription

              Merchandise Food Products

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              Organise Personal Work Requirements

              This course describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

              Organise Personal Work Requirements

              This course describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

              Included Courses

                $60.00 (AUD) / subscription

                Organise Personal Work Requirements

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                Receive and handle retail stock

                This course overviews the importance of operations and procedures for properly receiving and moving stock around the store to ensure an orderly environment that provides both staff and customers with safe and timely access to the stock they seek.

                Receive and handle retail stock

                This course overviews the importance of operations and procedures for properly receiving and moving stock around the store to ensure an orderly environment that provides both staff and customers with safe and timely access to the stock they seek.

                Included Courses

                  $60.00 (AUD) / subscription

                  Receive and handle retail stock

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                  Sell to the retail customer

                  Product demonstration and answering customer questions is an integral part of the selling process for most salespeople. A thorough knowledge of the products sold, and their application is therefore essential to optimise the chances of a successful sale. You would not be likely to make the sale of a camera, for example, without the ability to show its features and discuss when you might use them.

                  Sell to the retail customer

                  Product demonstration and answering customer questions is an integral part of the selling process for most salespeople. A thorough knowledge of the products sold, and their application is therefore essential to optimise the chances of a successful sale. You would not be likely to make the sale of a camera, for example, without the ability to show its features and discuss when you might use them.

                  Included Courses

                    $60.00 (AUD) / subscription

                    Sell to the retail customer

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                    Work effectively in a service environment

                    This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies, and procedures into daily work activities. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

                    Work effectively in a service environment

                    This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies, and procedures into daily work activities. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

                    Included Courses

                      $60.00 (AUD) / subscription

                      Work effectively in a service environment

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                      Work effectively in a team

                      You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. You will be standing for long periods, reaching for and lifting merchandise, and remaining alert for prolonged periods, all in a relatively small environment. In this course, we investigate the key communication and collaboration skills that help to develop and maintain harmonious, positive retail environments.

                      Work effectively in a team

                      You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. You will be standing for long periods, reaching for and lifting merchandise, and remaining alert for prolonged periods, all in a relatively small environment. In this course, we investigate the key communication and collaboration skills that help to develop and maintain harmonious, positive retail environments.

                      Included Courses

                        $60.00 (AUD) / subscription

                        Work effectively in a team

                        Add to Cart