Advise on Products and Services
ready4retail; retail; customer; service; security; stock; products; services; sales; customers; questioning; listening; product; service; knowledge; research; comparisons; competitors; merchandise; demonstrate; features; benefits; advice.
Product demonstration and answering customer questions is an integral part of the selling process, so a thorough knowledge of the products you sell, and their application is going to be essential. This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
$60.00 (AUD) / subscription
Cash handling and end of day balancing
HSE; WHS; OHS; health; safety; environment; ready2work; Incidents; Hazard; Hazard control; Injury
One of the health and safety titles in our ready2work range, this course overviews essential policies and procedures designed to help keep people safe in the workplace. It is generic, so please follow any local procedures that apply if they conflict with anything covered herein. Topics covered include: - Safety doesnâ??t happen by accident - Recognise an incident has occurred or is about to occur - Hazard Analysis - Initial Response - The safety and well-being of people is always the priority - Control the incident - Identifying Hazardous substances - Spill Response - Specialists on the scene - Preventing reoccurrence - Conclude the incident control - Timely reporting - Investigations and Rehabilitation - Communication and Consultation.
$60.00 (AUD) / subscription
Communicate in the workplace to support team and customer outcomes
ready4retail; retail; customer; service; security; transactions; communication; greeting; confidentiality; tact; questions; answers; follow-up; teamwork; tasks; feedback; conflict; problem-solving; presentation; hygiene; information; routine.
You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. As such, you must understand and adopt effective communication skills and techniques. You need to speak clearly and effectively, listen actively, and present positively in both face-to-face interactions and when utilising communication technologies.
$60.00 (AUD) / subscription
Contribute to workplace health and safety
retail; ready4retail; HSE; WHS; OHS; health; safety; environment; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; hazards; ergonomics; work process; Safety Data Sheets; SDS; Psychosocial; Bullying; harassment; discrimination; Evacuation; Job safety analysis; reporting; emergency locations; competent persons.
Safety procedures in all retail stores are governed by legislation. On top of this, many stores implement their own safety policies and procedures in line with the legislation to encompass the store's unique circumstances and products. For instance, a car accessory store will have procedures for handling each of a variety of chemical products whereas a footwear store may only have a procedure for using basic cleaning agents.
$60.00 (AUD) / subscription
Engage the customer
ready4retail; retail; customer; service; security; transactions; communication; greeting; confidentiality; tact; questions; answers; follow-up; teamwork; tasks; feedback; conflict; problem-solving; presentation; hygiene; information; routine.
If a customer leaves a store dissatisfied with the products or services, he or she will likely tell at least five other people about the experience. If those five people tell just three people each, one incident has launched an enormous amount of negative publicity. Every customers experience in your store counts. In this course, we will investigate the core skills and knowledge required to enhance customer experiences, including how to communicate effectively, how to respond to complaints, how to receive and process orders and how to identify special customer requirements.
$60.00 (AUD) / subscription
Identify and respond to security risks
ready4retail; retail; customer; service; security; stock; alarms; safety; risk; security; suspicious; theft; surveillance; bags; cash; POS; keys.
Loss in any form affects a store's profit result and the future pricing of goods to the customer. This course describes the performance outcomes, skills, and knowledge required to identify security risks related to customers, team members, merchandise, and money, and to then take appropriate action within the scope of your job role to reduce or eliminate those risks.
$60.00 (AUD) / subscription
Merchandise Food Products
ready4retail; retail; customer; service; food handling; safe food; disgard food; dispay food.
Businesses that handle food are required to follow health and safety procedures at every stage of the food production life cycle, and to protect employees and customers from associated hazards. In this course, we will overview food safety standards and obligations to produce and present safe food. Safe food describes food that will not cause illness or other physical harm to a person eating it.
$60.00 (AUD) / subscription
Organise Personal Work Requirements
ready4retail; retail; customer; service; security; transactions; shift-work; attendance; rosters; culture; diversity; performance; career; awards; agreements; presentation; hygiene; information.
This course describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.
$60.00 (AUD) / subscription
Receive and handle retail stock
ready4retail; retail; customer; service; security; stock; receiving bay; packing; stock; stock levels; dispatch; price; labels; rotation; merchandising; lifting, handling.
This course overviews the importance of operations and procedures for properly receiving and moving stock around the store to ensure an orderly environment that provides both staff and customers with safe and timely access to the stock they seek.
$60.00 (AUD) / subscription
Sell to the retail customer
ready4retail; retail; customer; service; security; stock; products; services; sales; customers; questioning; listening; non-verbal; needs; use; safety; objections; buying; closing.
Product demonstration and answering customer questions is an integral part of the selling process for most salespeople. A thorough knowledge of the products sold, and their application is therefore essential to optimise the chances of a successful sale. You would not be likely to make the sale of a camera, for example, without the ability to show its features and discuss when you might use them.
$60.00 (AUD) / subscription
Work effectively in a service environment
ready4retail; retail; customer; service; security; transactions; shift-work; attendance; rosters; culture; diversity; performance; career; awards; agreements; presentation; hygiene; information.
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies, and procedures into daily work activities. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
$60.00 (AUD) / subscription
Work effectively in a team
ready4retail; retail; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; relationships; conflict; communication, collaboration; recognition; conflict; resolution; standards.
You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. You will be standing for long periods, reaching for and lifting merchandise, and remaining alert for prolonged periods, all in a relatively small environment. In this course, we investigate the key communication and collaboration skills that help to develop and maintain harmonious, positive retail environments.
$60.00 (AUD) / subscription