Aboriginal and Torres Strait Islander Cultural Appreciation
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, Aboriginal, Torres Strait Islander, reconciliation, culture, elders, kinship, languages, communication, history, health, closing the gap, employment, events.
This course takes you on a 'journey of awareness'. Cultural awareness is a first step towards Aboriginal and Torres Strait Islander cultural competency, which refers to an ability to interact effectively with people of different cultures and socio-economic backgrounds.
$60.00 (AUD) / subscription
Assessing Personality Types at Work
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, personality, career, job choices, communication, learning.
In this course, we will investigate different personality types in more detail and look at a personality assessment tool called an Enneagram that can be used to identify personality traits and how they affect behaviour.
$60.00 (AUD) / subscription
Basic Written Communication for the Workplace
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, writing, documents, grammar, punctuation.
The types of communication that occur in the workplace range from a simple hallway conversation or telephone chat to formal written documents, meetings and presentations. You need to develop skills that will allow you to get your message across to others as well as understand the message being presented to you. Using practical exercises, this course will help to improve your written communications.
$60.00 (AUD) / subscription
Business Ethics
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, ethics, violations, conflict of interest, compliance, reporting, violations.
We all have a natural moral compass that helps us to identify what is and is not ethical. In this course, we will reflect on the moral codes that underscore sound business ethics and we will touch on how many Organisations today have published Codes of Ethics to help understand your responsibilities.
$60.00 (AUD) / subscription
Change in the workplace (2020)
ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; change; transition; analysis; change process; consolidating.
In this course, we will overview the fundamentals of organisational change and investigate the roles involved, the structures required, and the skills and attitudes demanded from both individual and organisational perspectives.
$60.00 (AUD) / subscription
Communication Targets
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communicating, stakeholders, colleagues, management, staff.
In this course, we concentrate on communicating with specific types of people in the workplace, including internal and external customers, managers and supervisors, colleagues and staff.
$60.00 (AUD) / subscription
Consulting Communication Skills
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communicating, listening, body language, active listening, questioning, trust, telephone.
In this course, we will cover the basic communication skills required when dealing with customers and colleagues.
$60.00 (AUD) / subscription
Creative Problem-Solving
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, problem solving, creativity, creative techniques, random input, reversal, thinking, mind-mapping, subconscious.
Creative problem-solving is about escaping the standard patterns that control thinking so that you can discover options that you previously could not see. In this course, we will look at a variety of techniques that can help to generate creative ideas.
$60.00 (AUD) / subscription
Hazards Controls and Safe Practices
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, control measures, contaminants, chemical, biological, hazards, substances, safety data sheets, SDS, ergonomics, machinery, tools, housekeeping, electrical, confined spaces, controls, personal protective equipment, PPE, flammable, combustible, monitoring, contact.
In this course, we investigate basics of Health and Safety in an Industrial environment. These are generic concepts so be sure to follow local rules and regulations at any site.
$60.00 (AUD) / subscription
Influence and Persuasion in Negotiation
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, negotiation, influence, persuasion, communication, rapport, agreement, commitment, conflict, criticism, collaboration.
Having the confidence to tell people what you would like them to do is one thing, but being able to convince them why they should do it as well as they possibly can is quite another. In short, this course is about getting people to want to do what you want them to do.
$60.00 (AUD) / subscription
Interests and Intelligence
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, psychometric, career, RIASEC, intelligence, IQ, emotional.
In this course, we will focus on personality and intelligence.
$60.00 (AUD) / subscription
Introducing Consulting and Handling Complaints
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, consulting, perceptions, solutions, complaints, solutions, follow-up.
In this course, we will investigate the benefits of using a consultative approach when dealing with customers and colleagues, and we will also look at ways of effectively handling customer complaints.
$60.00 (AUD) / subscription
Introduction to data literacy
data, information, analysis, privacy, security, platforms, software
Data literacy skills are essential in a data-rich digital age where informed decision-making, critical thinking, responsible data usage, etc. are focal tools in modern workplaces.
$60.00 (AUD) / subscription
Introduction to workplace communications
listening, verbal, connections, conflict, productivity, communication, written, skills
In this course, we embark on a transformative journey to equip you with the essential skills and strategies needed to excel in professional environments.
$60.00 (AUD) / subscription
Knowledge and Networks
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, expertise, industry, network, partnering.
This course will explore what you need to know and the sources that can help you to define and develop your expertise.
$60.00 (AUD) / subscription
Learning and development
ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; learning; development; training; ELearning; performance; reviews.
Your career development is critical to your professional success as well as that of our organisation. In this course, we identify accountability for career development as a shared responsibility that relies on your self-motivation, combining with our personal and professional development initiatives to accelerate your journey.
$60.00 (AUD) / subscription
Managing Workplace Information
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, information, record, sourcing, analysing, disseminating, security, disposal.
In this course, we investigate the vital nature of information in workplaces today. The continual gathering, processing and diffusing of new information is crucial to instant decision-making processes.
$60.00 (AUD) / subscription
Manual Tasks
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, hazards, ergonomics, work process, Safety Data Sheets, SDS, manual tasks, lifting, weights, hazards, risk, return to work policy.
Manual tasks require lifting, pushing, pulling or carrying and it includes any activity requiring the use of force to lift, lower, push, pull, carry, move, hold or restrain an object. In this course, we include in this definition activities related to working with computers.
$60.00 (AUD) / subscription
Negotiating Yourself
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, influencing, persuasion, negotiation, assertive.
In this course, we investigate the dynamics and skills involved in negotiation and how you can be more influential and persuasive by combining preparation, confidence and persuasion skills.
$60.00 (AUD) / subscription
Non Verbal Communication
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communication, non-verbal, cues.
This course is designed to teach you to combine the actual words with background knowledge and the observation of personal behaviour and non-verbal signals. Doing so will help you to get your message across, as well as decode the communications you receive. Organisations can choose to deliver the course 'out-of-the-box' or personalise it to their needs.
$60.00 (AUD) / subscription
Problem-Solving and Decision-Making
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, problem solving, decision making, alternatives, considerations, decisions, conflict, measurement, contingency, monitoring.
In this course, we will focus on providing you with a basic framework for problem-solving and decision-making that you can apply in today's workplace.
$60.00 (AUD) / subscription
Slips Trips and Falls
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, hazards, ergonomics, work process, Safety Data Sheets, SDS, slips, trips, falls.
Too many people reflect on Slips, Trips and Falls (STF) as being just embarrassing, but the reality is that any employee, contractor or visitor can have a STF.
$60.00 (AUD) / subscription
Social Media in the Workplace
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, social media, brand, image, performance, recruitment, data protection, privacy.
The workplace grapevine has evolved from dialogues in the lunch room to incorporate a series of "Likes", "Shares" and "Tweets" as the influence of social media in the workplace continues to build. Insights on how an organisation is functioning as well as its products and services help to define the organisation and shape its reputation. These insights spread like wildfire to stakeholders, partners, managers, employees, contractors, job applicants, suppliers, customers, the media, pretty much everyone. This module covers the basics of how Social Media.
$60.00 (AUD) / subscription
Taking Responsibility and Embracing Accountability
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, responsibility, accountability, Values, Vision, Mission, Objectives, Efficiency, Effectiveness, Stress, Success.
This course explores the vital step of taking responsibility, which starts with developing a belief that you, as an individual, are accountable for the quality and timeliness of the outcome.
$60.00 (AUD) / subscription
The Consultative Service Process
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, consultation, service, need, meetings, proposals, negotiating, closing, qualifying, prospects.
In this course, we will provide you with an introduction to the consultative service process. Using a systematic approach will help you to understand how to effectively use each phase of the service process to your advantage.
$60.00 (AUD) / subscription
The Internet as a Workplace Tool
communication, messaging, VOIP, conferencing, collaboration, copyright, security, email, cybercrime, risks, policy.
Knowing how to use the Internet effectively is critical to most facets of your life. In this course, we will introduce the power of the Internet, starting by looking briefly at its three core functions.
$60.00 (AUD) / subscription
Verbal Communication
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communication, styles, non-verbal.
In this course, we will study verbal communication, starting with listening skills. Effective listening requires that you actively seek understanding, searching for core ideas rather than pure facts.
$60.00 (AUD) / subscription
Working from home - M2 - Tips and Tricks for working from home
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, together, remote, virtual team, home, help, prevention, workstation, ergonomics, parents, schedule, plan, goals, responsibility, accountability, resilience, productivity.
In the previous course, we investigated key factors to consider in the transition to safely working at home. In this course, we will go into a lot more depth in certain areas. This course is designed to supply a knowledge base that you can access whenever you need.
$60.00 (AUD) / subscription