Acquiring Human Resources
Leadership, Management, Manage, Lead, Supervise, Supervisor, Team, hiring, screening, interview, questioning, listening.
In this course, we discover that human resource planning is about getting the right number and type of people into the right places, at the right times, and doing the right things in the context of the business objectives of the work unit.
$60.00 (AUD) / subscription
Acquiring Physical Resources
leadership, management, manage, lead, supervise, supervisor, team, resources, contingency, suppliers, tendering.
As an Operational Manager you need to know how resources are obtained in your organisation and the role you are expected to play in that process. In this course, we overview the principles and processes associated with obtaining physical resources.
$60.00 (AUD) / subscription
Advancing Your Career
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, etiquette, networking, mentor, learning, competence, learning, development.
In this course, we will investigate affirmative action that you can take to advance your career. In a nutshell, this involves combining your skills and knowledge, while being politically savvy.
$60.00 (AUD) / subscription
Being a Leader
leadership, management, manage, lead, supervise, supervisor, team, leadership, intelligence, perception, vision, passion, decision-making, communication, personal skills.
People's attitudes toward work can be complex, so there can be no single method for influencing their attitude and behaviour. In this course, we will investigate the personal qualities that effective leaders draw on to motivate and influence a variety of people.
$60.00 (AUD) / subscription
Bullying and harassment for leaders
leadership, management, manage, lead, supervise, supervisor, team, leadership, bullying, harassment, dignity, respect, grievances, cyberbullying, responsibilities, conflict.
In this module, we investigate the vital role of our managers and supervisors to ensure that all our people experience a workplace environment that is positive, productive, harmonious and safe. We focus on bullying and harassment, outlining associated fundamental and legal rights that apply to our employees and contractors, as well as those who visit our workplaces and who engage or partner in our services.
$60.00 (AUD) / subscription
Chair and Lead Meetings
Leadership, Management
This course, created by ILM has been designed to help you carry out a performance appraisal, and support your team's learning and development.
$20.00 (AUD) / subscription
Collaborate with other Departments
This course, created by ILM has been designed to help you get the most of out of working with other teams; understand knowledge management, potential problems, and service level agreements.
$20.00 (AUD) / subscription
Communicate Work-related Information
This course, created by ILM has been designed to help you understand and choose the best way to effectively share information in the workplace.
$20.00 (AUD) / subscription
Contractor Safety Management
Compliance, Code of Conduct, Ethics, rights, legislation, policies, procedures, health, safety, WHS, legislation, consultation, risk assessment, hazards, evacuation, incident, hazard, reporting, induction, security, storage, loading, hazardous, substances, SWMS, plant, equipment, electrical, waste, reporting, investigating.
In this course, you will learn about our Health and Safety Policy and obligations relating to contractors in the workplace.
$60.00 (AUD) / subscription
Contribute to Meetings in a Business Environment
This course created by ILM has been designed to help you prepare for and participate effectively in meetings, and make sure that you get the outcomes you want.
$20.00 (AUD) / subscription
Develop Working Relationships with Colleagues
This course, created by ILM has been designed to help you understand effective team working, and how you can develop and maintain successful, collaborative working relationships.
$20.00 (AUD) / subscription
Due diligence for officers
leadership, management, manage, lead, supervise, supervisor, team, leadership, due diligence, consultation, risk, compliance, obligations.
Officers must exercise 'due diligence' to make sure the business continually and comprehensively meets its duties to protect workers and other persons against harm to health and safety. In this course, we learn that reasonable steps depend on the circumstances, including the role and influence of the officer and the nature and structure of the business.
$60.00 (AUD) / subscription
Effective Work Plans
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, planning, preparing goals, priorities, responsibility.
Work planning describes a formalised approach to accomplishing the work of an organisation, as well as to managing the people who perform that work. In this course, we will investigate the importance of preparing formal work plans to manage work priorities. We will see that the work plan itself is a written statement that identifies the work to be accomplished in order to successfully achieve individual, team and organisational goals.
$60.00 (AUD) / subscription
Emotional Intelligence - M1 - Self-awareness
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, conflict, inspiration, change, teamwork, collaboration, self-awareness, self-reflection, self, feedback.
The most important part of becoming a leader in the modern workplace is to be the person that others choose to follow. Being aware of your own and others emotions, being able to manage them and build emotionally intelligent relationships is critical to building a successful workplace environment. A better understanding of your own emotions as well as others will help you to enhance both personal and professional relationships.
$60.00 (AUD) / subscription
Emotional Intelligence - M2 - Self-management
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, conflict, stress, stressors, emotions, control.
In this course we will learn how to handle the stress that has become a pervasive experience in the daily lives of people. Around three of four people have indicated they sometimes or frequently experience stress in their daily lives. In a survey conducted in 2014, the Australian Psychological Society found that three most common sources of stress are financial issues, family issues and issues in the workplace.
$60.00 (AUD) / subscription
Emotional Intelligence - M3 - Social-awareness
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, empathy, awareness, orientation, cultural, stereotype.
Essentially, social awareness is about appropriately considering what people want and then communicating with them in a way that is most likely to fulfil need. In this course, we will focus on Empathy (understanding the other person's emotions, needs and concerns), Organisational awareness (you need to understand the organisation structures and how they affect the people working in them) and Service orientation (understanding and fulfilling the needs of internal and external clients and customers.
$60.00 (AUD) / subscription
Emotional Intelligence - M4 - Relationship Management
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, conflict, inspiration, change, teamwork, collaboration.
Relationship management is all about your interpersonal communication skills. It's all about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. In this course, we will underline the need to apply and build on your self-awareness, self-management and social awareness skills to reach this highest domain that Goleman refers to as Relationship management.
$60.00 (AUD) / subscription
Encourage Innovation
This course, created by ILM has been designed to help you generate and test innovative ideas in the workplace, and then make them work.
$20.00 (AUD) / subscription
Facilitate and Empower Work Teams
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, dynamics, meetings, integrating, learning, decision-making, consensus.
In this course, we will learn how and why patterns emerge in teams as a result of Group Dynamics. We will study the effect that team members have on each other's behaviour, as well as their influence on team patterns and norms. Some will have a positive effect on individual and team output and relationships, while others can hinder performance.
$60.00 (AUD) / subscription
Facilitate and Promote Learning
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, learning, people, knowledge, technology, culture, learning styles, coaching, mentoring, retention, creativity, innovation.
While the need for a Workplace Learning Environment is generally accepted, workplaces often struggle with the methodology. In this course, we will introduce the conceptual framework for developing a workplace learning environment, and we will also look at the different learning methods that could be offered.
$60.00 (AUD) / subscription
Financial Literacy for Managers
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, accounting, finance, income, expenditure, revenue, invoices, tax.
In this course we will investigate how to use various documents to correctly record income and expenditure. We will also look at the range of taxes that apply to Organisations as well as the reporting requirements relating to those taxes.
$60.00 (AUD) / subscription
From Risk Assessment to Accident Investigation
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, risk, assessment, survey, hazard, incident, investigation.
Incidents happen at every workplace so it follows that if you can identify the hazards, you can assess the level of risk and determine the required course of action.
$60.00 (AUD) / subscription
Grievance Procedures
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, risk, grievances, discrimination, harassment, misconduct, discipline, counselling, sanctions, warnings, dosmissal.
In this course, we will investigate the clearly defined procedures for handling grievances as well as disciplinary options. Grievances are concerns, problems or complaints raised by a worker. The goal of a grievance procedure is to ensure that, as far as possible, grievances are dealt with and resolved informally through discussion between the aggrieved and their manager or supervisor.
$60.00 (AUD) / subscription
Implement Change
This course, created by ILM has been designed to help you manage changes in the workplace; understand change, make and implement a plan, and then check it's worked.
$20.00 (AUD) / subscription
Implement and Maintain Business Continuity Plans and Processes
This course, created by ILM has been designed to help you plan and implement business continuity processes.
$20.00 (AUD) / subscription
Implementing Continuous Improvement
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, feedback, improvement, change, success.
In this course, we look at the process of implementing continuous improvement in your organisation, beginning with planning. We will come to understand that continuous improvement is an ideal that must be individually applied to each part of the workplace. It is not about identifying one-size-fits-all solutions.
$60.00 (AUD) / subscription
Improving Your Organisation
leadership, management, manage, lead, supervise, supervisor, team, culture, analysis, quality, productivity, performance, resistance, coaching, mentoring, trust, feedback, communication.
The initial courses in this series provide you an idea of what continuous improvement means, where it will be implemented and how it will be managed. In this course, we will investigate how vital it is to analyse the culture, philosophies and the existing structures that drive your workplace processes and systems - before designing a continuous improvement strategy.
$60.00 (AUD) / subscription
Injury prevention and management for managers and supervisors
leadership, management, manage, lead, supervise, supervisor, team, culture, whs, safety, intervention, confidentiality, suitable duties, medical certificates, rehabilitation, recovery.
This course provides managers and supervisors with an insight into prevention and management, including how to support workers at risk of injury, the identification of early warning signs, and the approved processes in relation to injury management.
$60.00 (AUD) / subscription
Introduction to Effective Workplace Relationships
leadership, management, manage, lead, supervise, supervisor, team, culture, effective, communication, collaboration, recognition, trust, confidence, integrity, respect, empathy, leadership, standards, interpersonal, performance.
Organisations that harness the benefits of strong, flexible, motivated and highly skilled workforces can grow and develop quicker than those that do not. Effective workplaces are built on trust and integrity. They lower staff turnover rates as they increase motivation, vastly improving service and production standards, and invariably increasing revenues and profitability. These workplaces are supported by internal and external stakeholder networks that have confidence in one another. Once you have completed this course, you will understand what it is that drives the characteristics and attributes of an effective workplace.
$60.00 (AUD) / subscription
Introduction to Leadership
leadership, management, manage, lead, supervise, supervisor, team, culture, goals, mission, psychological contract, motivation.
Leadership is the art of influencing and directing people in such a way that will win their obedience, confidence, respect and loyal cooperation in achieving common objectives. In this first course in our Leadership series, we will overview some basic concepts associated with leadership.
$60.00 (AUD) / subscription
Introduction to workplace learning
leadership, management, manage, lead, supervise, supervisor, team, learning, transformation, change, diversity, mobility.
A global economy, combined with ever-increasing regulatory requirements and technology, has created a workplace environment that constantly develops and refines systems and processes. As a result, the shelf life of existing knowledge has decreased and the learning paradigm has changed irrevocably. In this course, we investigate how leading workplaces build on traditional educational methodologies to create flexible, reactive Workplace Learning Environments.
$60.00 (AUD) / subscription
Lead and Manage a Team
This course created by ILM has been designed to help you engage your team, manage their performance, spot and resolve problems, and support your whole team.
$20.00 (AUD) / subscription
Leadership Approaches and Theories
leadership, management, manage, lead, supervise, supervisor, team, style, characteristics, emotional intelligence, change, self.
Having looked at generic qualities found in effective leaders, in this course we will investigate the leadership approaches that tend to be most effective. Most approaches can be linked to a theory that reflects a leader's perspective. So that you can identify elements suited to your personality, we will discuss five of the most common approaches to leadership.
$60.00 (AUD) / subscription
Liaise with Management
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening.
While working as a team leader or manager, a key part of your role is to ensure that upper management, your staff and all other relevant stakeholders are constantly informed of what is going on in your organisation. In this course, we examine the flow of team-based information throughout the organisation.
$60.00 (AUD) / subscription
Maintaining Positive Relationships and Managing Conflict
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, relationships, conflict, communication, collaboration, recognition, conflict, resolution, standards.
In this course, look at enhancing your understanding of yourself and others.
$60.00 (AUD) / subscription
Manage Conflict within a Team
This course, created by ILM has been designed to help you sustain your team's performance by dealing with conflict, and save you time by reducing the potential for future conflict.
$20.00 (AUD) / subscription
Manage Difficulties to Achieve Positives
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening, difficult conversations, problem-solving, decision-making, conflict, change, learning.
In organisations, opposing ideas can quickly turn into a tug-of-war, with opposing factions doing whatever it takes to win the struggle. A win-lose outcome is seldom beneficial to ongoing workplace relationships. This course will teach you how to drive for win-win scenarios by negotiating solutions to common workplace problems. The goal is that wherever possible, everyone is satisfied.
$60.00 (AUD) / subscription
Manage Individuals Development in the Workplace
This course, created by ILM has been designed to help you carry out a performance appraisal, and support your team's learning and development.
$20.00 (AUD) / subscription
Manage Individuals Performance
This course, created by ILM has been designed to help you improve an individual's performance through delegation and objective setting.
$20.00 (AUD) / subscription
Manage Personal Performance and Development
This course has been designed by ILM to help you manage your own performance, understand your preferred learning style, plan your personal development, and make the best use of your time.
$20.00 (AUD) / subscription
Manage Personal and Professional Development
This course, created by ILM has been designed to help you understand and identify your own personal and professional development needs, as well as show you how to create and maintain your own development plan.
$20.00 (AUD) / subscription
Manage Team Performance
This course, created by ILM has been designed to help you understand how to manage performance and communication within your team, and allocate and quality assure their work.
$20.00 (AUD) / subscription
Manage and Review Projects
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening, charter, mission, goals, boundaries, rules, empowerment, completion, recognition.
We have seen that the successful completion of projects and tasks directly depends on a productive and successful team whose members are committed to contributing, communicating and co-operating. In this course, we will focus on setting goals that can be reviewed and measured so that project milestones and completion are clearly identifiable. We will look at how to review project outcomes and processes against the project scope and plan, as well as how important it is to involve team members in the project review cycle and document lessons learnt.
$60.00 (AUD) / subscription
Measuring and Managing Performance
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening, performance, KPIs, feedback, coaching, mentoring, learning, motivation.
Once an organisation has analysed its mission, identified all its stakeholders and defined its goals, it needs a way to measure progress toward those goals. Actual performance rarely aligns perfectly to planned performance, so to achieve your goals you need to be constantly & accurately informed on progress. This course focuses on defining and applying performance measures as well as recognising the importance of effectively managing performance.
$60.00 (AUD) / subscription
Monitor and Improve Learning effectiveness
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, performance, goals, objectives, scorecard, monitoring, measuring, recognition, rewards, commitment.
A primary goal of learning and development is to increase workforce capability and by doing so, increase performance and productivity. To increase performance and productivity, a Learning Plan must be designed and monitored with the goal of creating a skilled, dynamic and innovative workforce that is aligned to organisational goals. In this course, we will look at the basic rules for designing and monitoring such a Learning Plan.
$60.00 (AUD) / subscription
Monitor, Control, Review and Evaluate Finances
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening, performance, KPIs, financial, report, metrics, budgeting, ratios, monitoring, measuring, improvement.
Financial planning needs to reflect the strategic direction that an organisation intends to go. It is imperative that the right drivers are measured to ensure the business is on track. While this course is focused on the planning and management of the financial aspect of the business, often non-financial indicators will be used to monitor and control income and expenses in specific areas.
$60.00 (AUD) / subscription
Monitoring Performance & Professional Development
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, performance, goals, objectives, benchmarking, consistency, slippage, competence, development.
Professional development refers to skills and knowledge attained for both personal development and career advancement. It encompasses all types of facilitated learning opportunities, ranging from college degrees to formal coursework, conferences and informal learning opportunities situated in practice. In this course, we will investigate the process of assessing and improving work quality. We will also investigate the importance of planning professional development, which requires the analysis of past performance to identify strengths and challenges before setting goals and plans for personal improvement.
$60.00 (AUD) / subscription
Monitoring the Implementation (Operational Plan)
leadership, management, manage, lead, supervise, supervisor, team, communication, controlling, monitoring, performance, control, outcomes, corrective, contingency.
Little in your budget will be 100% predictable because there is no such thing as a perfect working environment. There will almost certainly be variance between plan and outcome. In this course, we will learn to anticipate and prepare for a variance in the planning stage and scan for performance problems throughout the monitoring stage. We look at how planning and controlling are linked and we will examine the different types of control mechanisms that are implemented to monitor and measure financial, operational and human resource performance.
$60.00 (AUD) / subscription
Motivation Concepts for Managers
leadership, management, manage, lead, supervise, supervisor, team, communication, motivation, results, stability, creativity, collaboration, style, tasks, enlargement. enrichment, conditions, environment, enjoyment, relationships.
Motivation is a complex process that requires an understanding of the needs, wants and expectations of people. It is much easier to lead and motivate if you understand what people's undeniable needs are and can generate the appropriate conditions to suit. In this course, we will investigate those conditions.
$60.00 (AUD) / subscription
Networks and Positive Workplace Relationships
leadership, management, manage, lead, supervise, supervisor, team, communication, motivation, results, stability, creativity, collaboration, networks, relationships, coaching, mentoring, diversity, bullying.
All kinds of people interact daily to achieve tasks as well as overall team and organisational goals. While interacting with some people comes naturally, the challenge many people face involves interacting with people they feel less comfortable with. This course investigates how people can build and sustain positive workplace relationships using networking, coaching and mentoring, as well as a diverse range of interpersonal skills.
$60.00 (AUD) / subscription
Participate in a Project
This course, created by ILM has been designed to help you successfully participate in a project.
$20.00 (AUD) / subscription
People Skills in a Project Setting
leadership, management, manage, lead, supervise, supervisor, team, communication, motivation, human resources, dynamics, motivation, authority, empowerment, expectations, feedback, coaching, rewards, recognition, challenge, development, metrics, monitoring.
We have underlined how important it is to select the right people as key players and resources in the project sphere. In fact, much of your work as a project manager will involve motivating and organising people so, in this course, we will explore the human aspects that are vital throughout the cycle of a project. In doing so, we will touch on human resources, team dynamics and motivational leadership.
$60.00 (AUD) / subscription
Plan and Implement Financial Management Approaches
leadership, management, manage, lead, supervise, supervisor, team, financial, planning, KPIs, resources, information, industry sectors, budgets, support.
In this course, we will learn about internal and external reporting requirements of organisations and we will introduce the knowledge and skills required to prepare and understand those reports.
$60.00 (AUD) / subscription
Plan to Achieve Team Outcomes
leadership, management, manage, lead, supervise, supervisor, team, charter, mission, goals, boundaries, resourcing, empowerment, communication, reporting, recognition.
Successful completion of projects and tasks directly depends on a productive and successful team that is committed to working together. The success of the team will require commitment, contribution, communication and cooperation. It is important to recognise that no team is perfect, so conflict management and change management strategies are also vital.
$60.00 (AUD) / subscription
Planning and Risk Management
leadership, management, manage, lead, supervise, supervisor, team, planning, risk, scheduling, task, CPM, Gantt, Pert, resources, commitment, budgeting, cost.
You have completed the initiation and definition stage of the project lifecycle and now have a clear vision of the project with agreed objectives and you have identified the project scope and assessed all risks and constraints. In this course, we will focus on planning the project in terms of what activities must be completed and how they will be completed. We will get started by looking at the Work Breakdown Structure which is a very effective tool for completing the specification of tasks in a project.
$60.00 (AUD) / subscription
Preparing to Implement the Operational Plan
leadership, management, manage, lead, supervise, supervisor, team, planning, operational, goals, capability, CPM, Gantt, Pert, consultation.
While organisations use long-term strategic planning to outline the overall direction of the organisation and the strategies to achieve stated or desired outcomes, operational plans are often referred to as action plans for a very good reason. Through its operational (or action) plan, each division, section, team, etc. articulates exactly how it will perform specific tasks in order to systematically achieve goals that are aligned to the strategic goals. This course investigates the skills and knowledge required to implement an operational plan in your work environment.
$60.00 (AUD) / subscription
Principles of Equality and Diversity in the Workplace
This course, created by ILM has been designed to help you understand equality and diversity at work.
$20.00 (AUD) / subscription
Principles of Leadership and Management
This course, created by ILM has been designed to help you learn about leadership styles, making the right decisions, and using KPIs.
$20.00 (AUD) / subscription
Principles of People Management
This course, created by ILM has been designed to help you understand the fundamentals of people management; from recruitment, to creating an effective team. Note: This course references UK legislation.
$20.00 (AUD) / subscription
Principles of Team Leading
This course, created by ILM has been designed to help you understand what great leadership looks like, and how you can build, manage and motivate your team.
$20.00 (AUD) / subscription
Procure Products and Services
This course, created by ILM has been designed to help you understand the procurement process (it isn't as complicated as you think). Learn about "supply chains", "lean" and ˜just-in-time".
$20.00 (AUD) / subscription
Project Lifecycle
leadership, management, manage, lead, supervise, supervisor, team, project, vision, objectives, scoping, risk.
The drive for greater efficiency requires that today's workplace be organised into flexible teams that are tasked with specific projects. In effect, we can think of a project as being a temporary endeavour that requires a project team to accomplish a sequence of connected tasks. This course investigates the skills required to manage such a team, including how to develop and motivate people, how to generate detailed action plans, and how to monitor progress and report to stakeholders.
$60.00 (AUD) / subscription
Promote Equality, Diversity and Inclusion in the Workplace
This course, created by ILM has been designed to help you understand and identify your own personal and professional development needs, as well as show you how to create and maintain your own development plan.
$20.00 (AUD) / subscription
Promote Products and Services
leadership, management, manage, lead, supervise, supervisor, team, coordinate, promotions, target groups, customer, communication.
In this course, we will be examining promotional activities from the perspective of the seller who is looking to promote goods, services, or both. A good describes something that you can touch, while a service is something that someone does for you normally without a physical item changing hands.
$60.00 (AUD) / subscription
Provide Opportunities for Further Improvement
leadership, management, manage, lead, supervise, supervisor, team, coordinate, promotions, productivity, recognition, rewards, motivation.
In this course, we investigate the importance of implementing processes to ensure team members are informed of savings and productivity/service improvements by achieving the business plan. We also look at documenting work performance to aid the identification of further opportunities for improvement, including how to manage records, reports and recommendations for improvement within organisation systems and processes.
$60.00 (AUD) / subscription
Quality Customer Service Skills
leadership, management, manage, lead, supervise, supervisor, quality, trust, rapport, interpersonal, resistance, respect, objectivity, empathy, flexibility, communication, feedback.
Customer service representatives may interact with customers through several different means. They may have customers approach them in person or contact them by telephone, computer, mail or fax. At times they will also have to deal with difficult or irate customers, which can be challenging. While some people are naturally customer-oriented, many need to learn those skills. In this course, we will investigate the technical and social skills that are crucial to effective customer service.
$60.00 (AUD) / subscription
Quality and Continuous Improvement
leadership, management, manage, lead, supervise, supervisor, quality, breakthrough, TQM, continuous improvement.
In this course, we introduce the basics of continuous improvement, which is an initiative whereby processes and models are constantly evaluated and tested to ensure that optimum performance and customer service is achieved.
$60.00 (AUD) / subscription
Report on Financial Activity
leadership, management, manage, lead, supervise, supervisor, accounting, finance, asset, liability, equity, income, expense, statements, balance sheet, profit, loss, cash, budget.
In this course, we will investigate the basics of compiling financial information for key stakeholders. We will focus on how financial information is processed and how reports are constructed, including how to identify asset and liability accounts; identify income and expense accounts; complete and interpret a Chart of Accounts and apply a Chart of Accounts coding system.
$60.00 (AUD) / subscription
Reporting Back on Implementation
leadership, management, manage, lead, supervise, supervisor, accounting, finance, budget, statistic, report, project, plan, performance, resource, reports.
We have investigated in earlier courses how the processes of allocating resources, monitoring budget performance and improving plans and methods all rely on statistical and financial reports. This course will overview the importance of conducting regular interim progress reviews and compiling accurate budget and statistical reports that are distributed to key stakeholders as required.
$60.00 (AUD) / subscription
Rewards and Recognition
leadership, management, manage, lead, supervise, supervisor, accounting, finance, rewards, recognition, monetary, non-monetary, team, performance, high performers.
Few would claim that rewards alone are enough to motivate employees. However, dissatisfaction with the level or structure of rewards can detract significantly from productivity. In this course, we will look at building a reward system that combines the monetary and non-monetary elements that are crucial in attracting, retaining and motivating staff.
$60.00 (AUD) / subscription
Support Remote or Virtual Teams
This course, created by ILM has been designed to help you manage and motivate a team you rarely, if ever, see.
$20.00 (AUD) / subscription
Team Roles and Relationships
leadership, management, manage, lead, supervise, supervisor, team, leader, facilitator, diversity, responsibilities, behaviour, tasks, relationships.
Workplace diversity is about learning from others who are not the same, about dignity and respect for all, and about creating workplace environments and practices that encourage learning from others and capture the advantage of diverse perspectives. In this course, we will learn about how teams operate most effectively when responsibilities and roles are assigned based on recognition of the experience, knowledge and skills that the various team members bring to the table.
$60.00 (AUD) / subscription
The Quality Customer Service Process
leadership, management, manage, lead, supervise, supervisor, team, leader, customer, service, quality, strategy, complaints, results.
The simplest way to foster customer loyalty is to adopt an ethos of quality customer service. From word-of-mouth to loyalty rewards programs, it is amazing how quality customer service brings repeat business. Training your team to have superior service skills is the first pillar of loyalty success. In this course, we will embrace that shift as we investigate the Quality Customer Service process, where the first step is to determine who your customers are.
$60.00 (AUD) / subscription
Tools for Continuous Improvement
leadership, management, manage, lead, supervise, supervisor, team, leader, continuous, improvement, quality, feedback, monitoring, capacity, review.
In this course, we explore aspects of a modern organisation that will typically be subject to continuous improvement and we will look at specific techniques that should be considered when opportunities for improvement are identified. Of course, you will need to custom-fit the base techniques and methods that we discuss here to your specific environment, people, processes, goods and services, etc.
$60.00 (AUD) / subscription
Types of Teams
leadership, management, manage, lead, supervise, supervisor, team, leader, teamwork, effectiveness, relationships, rewards, recognition.
In this course, we will underline the fact that the successful completion of projects and tasks directly depends on a productive and successful team that is committed to working together. The success of the team will require commitment, contribution, communication and cooperation. It is important to recognise that no team is perfect, so conflict management and change management strategies are also vital.
$60.00 (AUD) / subscription
Understand Business
This course created by ILM has been designed to help you understand organisations, the business environment, business planning and reporting.
$20.00 (AUD) / subscription
Working with Information and Ideas
leadership, management, manage, lead, supervise, supervisor, team, leader, learning, sourcing, analysing, disseminating, information.
It is vital that the information and ideas that drive today's workplaces are carefully and professionally handled. If people see that their ideas and opportunities are never acted upon, then the source of organisational knowledge will stagnate and people will lose their motivation. In this course, we detail a process for gathering, analysing, presenting and measuring the impact of new information and ideas.
$60.00 (AUD) / subscription
Workplace Ethics
Leadership and Management, Career Development, MicroLearn
With individuals spending the majority of their time in the workplace, the emphasis placed on ethical standards has never been higher. In fact, recent studies revealed that 38% of employees consider it to be the most important attribute of an organisational culture. This module explores the importance of workplace ethics, the steps that can be taken to create an ethical working environment and the benefits it brings to both employees and employers.
$38.50 (AUD) / subscription